BERTHOLD TECHNOLOGIES has implemented a new tool for online support. By means of TeamViewer software users are able to get guidance in technical and application areas:
- software installation/upgrade
- PC configuration
- software training
- trouble shooting
- application support
- file upload & download
While talking on the phone with one of the BERTHOLD TECHNOLOGIES support team the user´s desktop is visible for the support team member (or can alternatively even be operated). Questions will be answered and settings will be explained or made online on the user´s computer.
A safe connection with symmetrical encryption and secure data transmission between the user´s computer and a BERTHOLD computer will be established by simply downloading the File (clicking on the link below) and for ...
TeamViewer dictates the unique session number and password to the support team member.